Delivery and Shipping Policy
CSS Farms Online Store
Delivery and Shipping Policy
- CSS Farms Online Store currently delivers to Abuja and its satellite towns.
- Users outside these regions may contact customer support for arrangements.
- The estimated delivery times vary depending on the user’s location.
- Users will be provided with an estimated delivery window during the checkout process.
- CSS Farms Online Store collaborates with reputable third-party delivery vendors for order fulfillment.
- The current designated delivery vendor is Olawin Deliveries
- CSS Farms Online Store is responsible only for packaging and handing over orders to the designated delivery vendors promptly.
- Users will receive order tracking information upon confirmation and dispatch.
- Tracking links will be provided to monitor the status of the shipment or order.
- Delivery charges, if applicable, will be communicated to users during the checkout process.
- Free delivery may be offered for orders exceeding a specified amount (if applicable).
- Users are encouraged to report any issues with the delivery promptly to CSS Farms customer support.
- CSS Farms will investigate reported issues and work towards a satisfactory resolution.
- Users can request a change of delivery address before the order is dispatched.
- Address changes after dispatch may incur additional charges or delays.
- If delivery attempts are unsuccessful, users will be contacted for alternative arrangements.
- CSS Farms is not responsible for failed deliveries due to incorrect or incomplete address details. Cost incurred in the new arrangements will be borne by the customer.
- Users will receive a confirmation notification upon successful delivery of their order.
- Confirmation will include details such as date, time, and recipient’s name.
- CSS Farms Online Store will provide periodic updates on shipping policies and any changes to the delivery process.
- The Delivery and Shipping Policy is effective as of March 1, 2024.
