Frequently Asked Questions

CSS Farms provides a diverse range of products, including fresh farm produce, value-added agro-products, and exclusive CSS Farms merchandise. Explore our platform for a wide array of offerings.

Placing an order is simple! Navigate to the product of your choice, select quantity, and click “Add to Cart.” Once your shopping is complete, proceed to checkout, fill in your details, and voila – your CSS Farms products are on their way!

We offer a secure and seamless payment experience. Currently, we accept payments through Paystack, ensuring your transactions are safe and convenient.

Once an order is confirmed, modifications or cancellations may not be possible. Please review your order carefully before completing your purchase.

CSS Farms utilizes third-party delivery vendors for shipping. Standard delivery fees apply, and our team ensures your orders reach you promptly.

Refer to our comprehensive Return and Refund Policy for details on returning items and seeking refunds. We strive to ensure your satisfaction with every purchase.

Upon order confirmation, you’ll receive a tracking number via email. Use this number to monitor the status and location of your shipment.

Stay tuned for exciting updates on loyalty programs, seasonal discounts, and special promotions. Follow us on social media for the latest news and offers.

For any inquiries or assistance, our customer service team is ready to help.

Reach out to us using the chat bot at the right-bottom corner of your screen or at customersupport@cssfarms.ng

Certainly! CSS Farms welcomes visitors. Contact us in advance to schedule a visit to the farm or to book accommodations at our luxurious farm resort.

Orders are typically delivered within 1 to 12 hours after confirmation. For larger or bulky orders, the delivery window extends to 12 to 48 hours. Please note that we currently do not process deliveries on Sundays, although this policy might change in the near future.

If your order hasn’t arrived within the stipulated time, we apologize for any inconvenience. Please promptly contact our dedicated customer service team at customersupport@cssfarms.ng, and we’ll swiftly investigate and resolve the issue.

There is no minimum order requirement for delivery. Whether you’re purchasing a single item or stocking up on multiple products, we’re here to cater to your needs.

Once an order is confirmed, changes to the delivery address may not be possible. Please ensure your address details are accurate before completing your purchase.

We only make deliveries to Abuja, and it’s environ at the moment. However, specific delivery areas may be subject to change. Check our platform or contact Customer Service for the most up-to-date information.

To ensure the freshness of perishable items, we employ special packaging and delivery methods. Our team is dedicated to maintaining the quality of your products throughout the delivery process.

As of now, CSS Farms primarily caters to domestic customers. We are working on expanding our services, and any updates on international shipping will be communicated on our platform and social media channels.